Customer Support
The Platform Technology Services (PTS) team is dedicated to ensuring that NetSuite’s customers are successful in solving technical Platform challenges during implementation projects, as well as providing expert technical Platform guidance for post Go-Live activities. The PTS team works in close partnership with your designated team members, NetSuite Support, NetSuite Services and your NetSuite Account Manager, taking the lead on all technical Platform matters to successfully execute your vision for NetSuite. Think of PTS as your trusted Platform advisors, providing proactive technical guidance and insider insight to ensure your overall NetSuite Platform solution success.
With PTS, you have the flexibility and the choice of two engagement models depending on your needs: 1) short-term, project-based activities or 2) a managed-service basis with the ability to have continued assistance during the lifecycle of your solution usage.
Provide guidance to customers with the variety of accounts NetSuite offers (i.e., production, sandbox, development, release preview).
Review, analysis and optimisation of customisations to ensure desired system performance and scalability.
Assist with critical integration designs for system success and technical coordination with partners.
Help with major releases, which includes review of test plans and advance planning for new releases or Go-Lives.