China-based Unity Hardware Gains New Business Agility with NetSuite

Unity Hardware


Unity Hardware


Nanjing, China


Manufacturing, Distribution

Applications Replaced:

Custom-built ERP application


Vantis Consulting Group


Kowloon, Hong Kong

"NetSuite gives us more agility to adapt to large business changes in China. By using NetSuite, we can easily incorporate new processes and adopt new business models." Unity Hardware

Customer Success

  • NetSuite has supplied an agile platform for growth and business process standardisation at the China-based manufacturer and B2B seller of stainless steel and aluminum door handles, locks, hinges, back plates and more.
  • Unity Hardware has gained vital speed and flexibility to improve business performance amid rising labour rates, emerging competition and other business volatility affecting Chinese companies.
  • Multi-lingual support in NetSuite enables usage in both English and simplified Chinese for Unity Hardware user population of approximately 30.
  • Unity Hardware has replaced time-consuming manual sales transactions with automation, reducing staff requirements from eight to two full-time personnel.
  • On-demand reporting on real-time data in NetSuite is saving three days a week of manual effort previously required.
  • Unity Hardware has grown revenue 10% year over year since replacing a custom-built ERP application in 2012.
  • B2B customer base has grown to more than 100 across Western Europe, the U.S. and the rest of the world in Unity Hardware's two years on NetSuite.
  • NetSuite helps streamline up to 2,000 annual orders, many of them complex with partial shipments, consolidated purchase orders and drop shipments of multiple orders.
  • The company has gained new control and visibility in executing purchase orders with suppliers and manufacturing facilities.


  • Founded in 1998, Unity Hardware outgrew its previous custom-built ERP application.
  • Lack of flexibility in the homegrown ERP system resulted in costly inefficiencies, inconsistent processes and risk of data entry errors.
  • Unity Hardware needed a more agile solution to reduce inordinate manual work, enter new markets and improve competitive position.


  • Unity Hardware selected NetSuite on the recommendation of a customer and partner at USA, which also uses NetSuite.
  • Cloud-based solution eliminates the need for on-premise software and servers and the overhead of an IT department.
  • With the help of its implementing partner Vantis Solutions, the next phase of Unity Hardware's NetSuite ramp-up will cover CRM, inventory management and manufacturing, using the Work Orders and Assemblies module.

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