While everyone across the world continues to navigate the uncertainty of COVID-19, Oracle NetSuite is committed to supporting your business throughout the course of this pandemic and to provide continuity of service at all times.
We realise that in this time of crisis, it is critical that we make it possible for you to continue your operations and help you respond to the unique demands that you may be facing. We want you to know that at this important time, you can count on us to be there to support your business.
Oracle NetSuite’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. In addition, Oracle NetSuite is operating in accordance with guidance from local government and public health authorities across the globe. Of course, the health and welfare of both our employees and your employees remain a priority. We have put in place many virus-mitigating actions which result in a reduction of potential transmission. We have extensive online collaboration capabilities for our employees to communicate with each other and with you and suppliers. We are working tirelessly to help everyone stay safe while at the same time continuing to serve you.
Please reach out to Oracle NetSuite Customer Service or your Oracle NetSuite account manager with any additional questions and concerns. See below for answers to frequently asked questions we have received from customers regarding our business continuity plans. We will maintain this page and update it regularly as conditions change.
1. What is Oracle NetSuite’s Business Continuity Plan?
Individual lines of business across Oracle have specific plans based on the nature of impacts possible to our business operations. Oracle maintains a robust business continuity management program reviewed on an annual basis.
Oracle NetSuite takes an impact-based approach to business continuity management by designing preparedness and response plans that address the availability of our workforce, workplaces, technologies and critical interdependencies.
Oracle NetSuite’s employee population size and geographic diversification provide an inherent resiliency advantage. Finally, offices experiencing mandatory closures have maintained essential business processes and customer support resulting in no disruptions to customer services.
2. Will my cloud services be impacted?
At this time, we do not expect any disruption to cloud service availability due to the COVID-19 virus. Oracle NetSuite remains committed to meeting its service level agreements for our cloud services. We’ve designed an industry leading SaaS application for maximum availability and resilience. We also have a robust capacity management process to ensure cloud service scalability. Additionally, Oracle NetSuite’s business operations are powered by processes and tools that support remote work via a globally diversified workforce.
3. How can I get updates on COVID-19 from Oracle NetSuite?
Oracle NetSuite will advise you of any important service notifications via your standard account contacts and communication channels. If you have any questions or concerns regarding COVID-19, Oracle NetSuite requests that they be channelled through your existing Account Management or Account Service teams that you use for all routine business communications.