Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these business guides.

Build the Foundation for Great Customer Experiences

Today's customer demands seamless and relevant experiences. They want to move effortlessly across your online and offline channels. They expect you to know their interests and preferences and use this to provide consistent, timely, relevant and personalised engagements. In essence, they want a data-driven experience. Download our guide to building the foundation for a great customer experience, to learn how the right back-end system can support you in delivering on today's consumer expectations.

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Three Critical Components to Achieving the Perfect Order

In an age when the optimal user experience is critical to business success, retailers, manufacturers and distributors must constantly meet and exceed ever-changing customer expectations. Whether that's of a buyer from a business you sell into, or a direct-end consumer—the ability to complete the perfect order is critical in building customer loyalty. Download this white paper to learn more about the key components for building a strategy that provides a seamless, omnichannel experience across all of your stakeholders.

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Moving Beyond Loyalty: Pricing, Personalisation and The Modern Customer

Retailers might be reluctant to admit that they have been drawn into price wars that are increasingly eating into margins. But recent research confirms that this trend is indeed putting retailers in a race to the bottom line. It stands to reason that this then begs the question of how to encourage full-price sales instead? This white paper examines consumer sentiment, retailer best practices and system requirements for maximising sales, while also fostering greater levels of loyalty among the most valuable customers.

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Take the Omnichannel Opportunity with NetSuite

The expectation of consumers today requires retailers to offer a consistent brand experience across all channels, be that in-store or online. But for many retailers, ageing, disconnected IT systems are holding them back from the omnichannel opportunity. This factsheet will share how with the right tools and data which enable a 360° view of your customers, you can provide a truly personalised experience to your shoppers.

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The Retailer's Blueprint for Success – Enabling Great Customer Experiences

Retailers today are held back by years of implementing costly and complex systems that don't cooperate, and interfere with daily operations. This ebook provides a blueprint for overcoming these obstacles and achieving success with a roadmap designed for your business needs.

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UK Discount Pricing Strategies

Download our research with Planet Retail, UK Discount Pricing Strategies.
This new and exclusive research looks at optimising operational, merchandising and promotional plans.

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A Single Commerce Platform for Omnichannel Retailing

In order to satisfy today's omnichannel shoppers and deliver a uniform and good customer experience, retailers need to align brand, product offering, and marketing messages across all channels. Download this new white paper and discover tips on how to achieve omnichannel success. Also learn about the benefits of building toward a single commerce platform for omnichannel retailing.

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The Merged Channel Nirvana: Avoiding the Missteps

Shop anywhere, pay anywhere, receive merchandise anywhere—that's the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?

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NetSuite Ecommerce — To Suite or Not to Suite

In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.

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