Refresh Renovations Builds a Foundation for Aggressive Franchise Strategy with NetSuite

Refresh Renovations’ ambitious franchising strategy could not be built on its legacy Nimbus software. New Zealand’s largest home renovation company lacked robust functionality for multi-currency operations and struggled with costs and aggravation in provisioning the software for new franchises. Each time it needed a basic change, Refresh Renovations was forced to hire programmers, meaning it often built its own workarounds and further blurred complete visibility into operations.


Refresh Renovation

Company

Refresh Renovations

Location

Auckland, New Zealand

INDUSTRY

Construction

OTHER SOLUTIONS CONSIDERED

SAP Business ByDesign, simPRO

SYSTEM REPLACED

Nimbus

Number of COUNTRIES

2

IMPLEMENTATION PARTNER

Liberate IT Limited

Netsuite Products Implemented

NetSuite OneWorld
Project Management

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"NetSuite has given us a platform that we can easily scale internationally. We’ve eliminated inefficiencies so we can focus on growing the business." Refresh Renovations

Legacy Software Inefficient, Costly

NetSuite Selected Over SAP, simPRO
Ease of customisation and use, deployment speed, and multi-currency support led Refresh Renovations to pick NetSuite OneWorld over SAP Business ByDesign and simPRO. In May 2015, it went live at its then 35 franchises with a single instance of NetSuite for finance and project management, replacing 26 instances Nimbus.
Cost Savings, Efficiency Gains Abound
New franchisee onboarding takes hours with NetSuite, compared to up to three weeks and $4,000 NZD for custom IT programming with Nimbus. With no servers or IT services, IT costs have been cut in half.
International Growth Ambitions Secured
NetSuite’s multi-currency and tax compliance support allow Refresh Renovations to expand internationally, with plans to open franchises in the U.S., U.K. and Canada. Intuitive use of NetSuite drives adoption among franchisees, helping to build stronger and more collaborative relationships with headquarters.

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