Founded as a single coffee shop 25 years ago in Louisville, Ky., Heine Brothers’ Coffee has since grown to 16 stores in two states. Its commitment to the community, fair trade and organic coffee, and providing customers with a welcoming and inviting place to relax fueled the company’s expansion.
Heine Brothers’ Coffee
Food and beverage
“Oasis Solutions played a crucial role in project analysis and implementation by making recommendations on what features we needed and at what point.” Jessica Lord, Director of Finance, Heine Brothers’ Coffee
After Charles Schnatter, formerly of Papa John’s, merged his Vint Coffee Shop brand with the Heine Brothers’ brand, the company ambitiously expanded, doubling the number of locations to 14 in just two years, including an Indiana location, and became the largest single-owned coffee chain in the Louisville market.
As the company added locations with varied volume, profits and overall operations, including drive thru and café locations only, tracking finances and inventory with QuickBooks and spreadsheets became unmanageable. Executives and store managers, who are heavily involved in budgeting, had limited visibility.
Working with NetSuite partner Oasis Solutions to convert data and customise NetSuite, Heine Brothers’ now tracks 550 SKUs of inventory in real-time. Visibility into pricing information has allowed the company to negotiate enough savings with suppliers to fund half of a new store.
With better visibility into operations from financial reports that allows for quarterly budgeting and better visibility for store managers, Heine Brothers’ plans to continue its ambitious growth, hoping to open two new stores a year for the next five years. The business locally roasts and ships 500+ lbs of coffee daily and generates $11 million in annual revenue between 16 locations and roasting facility. Three years ago it moved into a new corporate headquarters which combined its roastery, warehouse, administrative office and training facility. This year the company added a second roastery which doubled roasted coffee production capacity.