"NetSuite and eBizNET have brought us to the point where our supply
chain execution complements our product and marketing arsenal and we can compete with anybody."
Epicuren has increased order shipments by 125% and double sales staff productivity through
greatly improved inventory visibility.
Even with 1,700 active SKUs, the company was able to reduce raw materials storage space by
Demand planning processes now work with real-time inventory data, whereas before it had to
use two-week-old data.
Real-time demand planning has helped Epicuren improve inventory turns by 33%, reduce
stock-outs by 25% and improve order-fill rates by 10%.
Sales reps can now place orders remotely from customer sites and get immediate acceptance,
compared with having to phone or fax in orders, and then waiting up to 2 days for
Epicuren estimates that automated order processing will save hundreds of hours per month of
administrative time over the previous method.
NetSuite's ability to automate complex tax calculations allows customers to place orders
online, saving substantial time for Epicuren and boosting customer goodwill.
Epicuren's new WMS has enabled radio frequency tracking of individual products for the first
The new implementation motivated manufacturing and warehouse personnel to adopt standardised
best practices in key processes.
Due to increased volume of components and an ever evolving product line, Epicuren needed to
more efficiently control and track product movement throughout the complex manufacturing
Lack of automated inventory control and warehouse management processes resulted in
inefficient usage of storage space.
Limited visibility into stock levels and sales orders hindered capacity planning and risked
Lack of real-time, integrated order processing delayed phoned or faxed order acceptance by
up to two days.
Complex taxation rules caused delayed order confirmations, impacting productivity and
Manual warehouse picking risked shipping errors because many of Epicuren's products use
NetSuite's cloud-based, on-demand ERP/CRM application suite features end-to-end automation
from order processing through manufacturing and shipping delivering real-time 360 degree
visibility of all business processes.
Epicuren selected the integrated eBizNET WMS product for receiving, warehouse inventory
management and shipping.
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