Datavalet Transforms A Managed WiFi Services Business

Datavalet Turns Hotel Internet Spin off into Thriving Managed WiFi Services Business

Spun off from Nortel in 1998 as a company that provided wired internet services to the hotel business, Datavalet has grown to serve managed WiFi solutions to large enterprises, restaurants, banks, insurances, hospitals, airports, hotels and school campuses. Its services span installation, network and infrastructure management, and it is now the leading managed wifi provider in North America with 10,000 client locations.

Company

Datavalet

Location

Montreal, Quebec

Industry

Services

EMPLOYEES

100-250

NUMBER OF COUNTRIES

2 (Canada, US)

SYSTEMS REPLACED

Acomba Accounting, SugarCRM

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
NetSuite SuiteProjects (PSA)
SuiteBilling
Learning Cloud Support

IMPLEMENTATION PARTNER

NetSuite Professional Services

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“SuiteBilling is clearly a step ahead—the out-of-the-box reporting, the flexibility of the system, the ease of consolidation.” Jean-Claude Homet, Vice President of Finance, Datavalet

WiFi Signals Strong Growth

Getting unwired sparks expansion: As demand for hotel internet access went from wired Ethernet to WiFi, Datavalet’s business evolved, supplying its services to not only hotels, but restaurant chains and banks and providing access to not only customers but employees and point of sale devices. It now partners with major Canadian telco providers.

Subscription business creates complexity: As business expanded and diversified, Datavalet struggled to manage financials and recognise its subscription-and-services-based business on its Acomba accounting system. When new investors wanted greater visibility into operations, the company tried to reconfigure Acomba but soon realised it needed a new system.

SuiteBilling makes sweet work of complex billing: Datavalet chose NetSuite over SAP Business One, Sage Intacct and Microsoft Dynamics, implementing in just four months with the SuiteSuccess methodology and NetSuite Professional Services, and now has a unified platform for managing financials, its US subsidiary and complex billing scenarios with SuiteBilling. Billing has been simplified significantly.

Signing up for PSA, expansion: Pleased with its initial NetSuite success, Datavalet quickly decided to implement NetSuite Professional Services Automation to replace a customsied SugarCRM tool to manage its deployment department. NetSuite OneWorld has Datavalet well positioned for acquisitions and expansion into the US.