CartridgesDirect, based in Australia, prides itself on customer service, but needed a single, real-time view of its customers to support its goals. It consolidated three separate systems into one with NetSuite to serve its online customers for printer and copier cartridge sales, gaining inventory and pricing accuracy, real-time reporting, pricing and stock alerts. Customers can now access their accounts online, saving time and improving satisfaction.
NetSuite Professional Services
"We plan to integrate all of our core processes within NetSuite, which can give our employees access to the valuable real-time customer data and history they need." Simon Williams, Managing Director